Empty Spot Childcare
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Privacy Policy

1.    General

1.1. At Empty Spot Pty Ltd (Empty Spot), we are committed to protecting the privacy and security of your personal information in accordance with accepted privacy principles as described in this policy. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you.

1.2. Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

1.3. Questions regarding this policy should be emailed to admin@emptyspot.com.au or sent via post to: Empty Spot Pty Ltd, Attention: Privacy Officer, PO Box 3199, NORWOOD SA 5067.


2.    Collection of Personal Information 

2.1.  Empty Spot only collects personal information that is reasonably required in order to conduct business with you.

2.2.  The personal information collected will include information you give us when you:

2.2.1.    register or subscribe to our website;

2.2.2.    complete a booking/transaction with us; and

2.2.3.    contact us.

2.3.  The personal information that we collect may include, but is not limited to:

2.3.1.    your name;

2.3.2.    your contact details;

2.3.3.    your payment details;

2.3.4.    your child’s details (i.e. name, age, and other necessary information); and

2.3.5.    other personal information that we collect in the course of a booking.

2.4.  We may collect information about a third party during the course of a booking/transaction as reasonably required in order to carry out our services to you.

2.5.  We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website or in the course of a transaction.

2.6.  Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.

2.7.  When you visit our Website, for the purpose of managing our Website and improving our business, we may also collect the following information:

2.7.1.    your computer’s operating system;

2.7.2.    your computer’s browser type and capabilities;

2.7.3.    your computer’s Internet Protocol (IP) address and geolocation;

2.7.4.    web pages visited, including how you were referred to each web page;

2.7.5.    web page usage statistics, including the time spent on each web page; and

2.7.6.    any other information as reasonably required to improve our services to you.

2.8.  We may use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages and newsletters allowing us to improve our services and provide you with a better overall experience.

2.9.  We will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions.


3.    Use and Disclosure of Your Personal Information 

3.1.  We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent or it is required or authorised by law.

3.2.  Generally, we use and disclose your personal information for the purpose of conducting business with you and providing you with services that you have requested, or otherwise to enable us to carry out our business as an online booking provider.

3.3.  If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.

3.4.  We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use and you are given the opportunity to opt out of receiving any further direct marketing communications.

3.5.  We may provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. This may include providing your information to third parties that are located outside of Australia.


4.    Security of Personal Information

4.1.  Ensuring the confidentiality of your personal information we take steps to protect it against loss, unauthorised access, use, modification or disclosure and against other misuse.

4.2.  When no longer required, personal information is destroyed in a secure manner or deleted.


5.    Accessing and Correcting Your Personal Information

5.1.  Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.

5.2.  Generally, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type(s) of information requested.

5.2.1.    You may make a request by sending us an email to admin@emptyspot.com.au or via post to: Empty Spot Pty Ltd, Attention: Privacy Officer, PO Box 3199, NORWOOD SA 5067.

5.3.  Additional information relating to privacy may be obtained from the Office of the Australian Information Commissioner.